Privacy Policy

Introduction

We created this Privacy Policy to explain how we collect, use, share, and protect your personal information when you use our website and services (the “Services”). We’re committed to safeguarding your privacy. If you use third-party services linked from our site, please review those services' privacy policies.

We may update this Privacy Policy from time to time. If we make material changes, we’ll post them here and update the “Last Updated” date. Continued use of the site after changes means you accept the updated policy.

If you don’t agree with this policy, please do not use the website or Services.

Consent

“Personal information” means information that identifies you as an individual. Anonymous or aggregated data that can’t be tied to you is not personal information.

We collect, use, disclose, and keep personal information only with your consent, except where allowed or required by law. For sensitive uses or any purpose outside what you’d reasonably expect, we’ll get express consent. In some cases we may rely on implied consent based on the context.

You can refuse to provide personal information, but that may limit your ability to use the website or Services.

Collection

We collect information you give us and information from your use of the site. This may include your name, contact information, and payment information when applicable.

You may provide information when you contact us, make purchases, or otherwise interact with the Services.

Cookies

We may use cookies and similar technologies to improve your experience and remember your preferences. You can change your browser settings to block or notify you about cookies, but doing so may affect site functionality.

Social Media and Other Links

Our site may link to social media and other websites. If you connect via a social platform, additional information (like your public profile or screen name) may be shared. We don’t control other sites’ privacy practices, so please review their policies before using them.

Use

We use personal information to provide and improve the Services, respond to inquiries, manage accounts, and communicate updates. We may also use non‑personal information for business purposes.

We will comply with lawful requests from authorities when required.

Disclosure

We don’t sell or rent your personal information. We may share it with related parties who need it to deliver or improve the Services, and when required by law. We require these parties to protect your information and use it only for agreed purposes.

Information you share publicly elsewhere is viewable by others. We are not responsible for how other users use that information.

Retention and Security

We keep personal information only as long as needed for the purposes described or as required by law. We maintain reasonable security measures and use cloud services for storage.

No internet transmission is fully secure; if you suspect a breach, please contact our Privacy Officer right away.

Access and Updates

You can request access to or correction of your personal information by contacting us. We’ll respond within a reasonable time (generally within 30 days or as allowed by law). Requests should include enough detail to verify your identity and locate the information.

If we correct your information, we’ll take reasonable steps to notify any related parties we previously shared it with, where appropriate.

Accountability

If you have questions or concerns about this Privacy Policy or our handling of your information, please contact our Privacy Officer at hello@StepwiseEngineering.ca.